Everything was easy.
Everything was easy.
Problem with DAB radio cutting out when I brake, remains unresolved.
I went to collect my car from a service. Victoria Cohen was team member. She left me standing outside waiting for my car that was 'being brought round'. I went in to enquire what was happening to be told she had forgotten and it was a mistake!
Same as before
Because of the attitude of a member of your staff
You were let down by failing to clean my car! I know you don't have to but this is the first time I've not had my car cleaned at a garage after a service.
Tried repeatedly to get car booked in for works but unable to do so due to reservations system being down for days. Repeated phone calls; no reply. Was promised via email I would be contacted by reservations, but never was.
Again not satisfide with there answer, been e mailing them and had no response
had to wait while to get attended to when picking up car after service. Mini only done 13000 miles now (June) but were told (in March) they needed replacement brake pads.
Would have given 5 stars but they damaged the crome trim on my steering wheel.
Like the staff
The proffesional approach of the sales person, both in the initial transaction and the hand over of the new car.
The majority of the Staff are friendly and very helpful. Also incredibly informative. I also trust the team that carry out the services and MOT's.
Find the staff arrogant not particularly customer friendly
5 Star service
The repair was completed efficiently and the team were very helpful with queries
They kept us informed through the day and the video message showing us round the car was good
top quality service
Booked the car in at 10 oclock for MOT Said it would be one hour to 1 hour half hours Two hours 10 minutes later When the car was ready it was blocked in waited another 15 minutes for someone to move it
I would question the way that fuel is now measured with the courtesy car, but being told it must come back with exactly the same no of litres is unfair as the customer cant see whats left in the tank, despit me putting in fuel.
chelsea was fantastic clear with guidance and very accomodating excellent service
Mini valet was disappointing
Was very happy with how quickly the mini was delivered to the shop, only waited a few months, I was expecting to wait a lot longer so was very happy