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Customer Reviews.

service

4

A thorough job was carried out

11 May 2018

service

5

The company kept me informed of the progress throughout, very helpful. Georgia who dealt with me couldn't do enough to help. She was friendly, bubbly and so patient with me.

10 May 2018

sales

5

Service was excellent throughout. Prompt response to test drive request; friendly and efficient at the point of sale; attentive and informative during factory-to-showroom; and very thorough handover. Service far superior to Audi dealership.

09 May 2018

service

5

Polite and courteous service.

09 May 2018

service

5

Car serviced and cleaned

09 May 2018

service

5

very pleasant staff

09 May 2018

sales

5

Superb salesman

01 May 2018

service

5

See previous answer.

30 April 2018

service

5

Made to feel very relaxed

29 April 2018

service

5

Great service

25 April 2018

service

4

As above regarding passenger seat

25 April 2018

service

5

Work wa carried out quickly car was ready at the agreed time

24 April 2018

service

5

You did what you said you would do

24 April 2018

service

4

I was expecting my service and convertible roof adaptation to be completed in one day but was disappointed to have to leave it for an additional day.

24 April 2018

service

5

As in question 1 Darren gave me constant updates and was able to answer all my questions .

24 April 2018

service

3

there is a BMW showroom and a mini show room, you keep swapping between the two as to where to book in the car. its very confusing every time I turn up I don't know where to go to.

23 April 2018

service

5

You made us feel so at home

22 April 2018

sales

5

Product and car was not oversold

17 April 2018

service

4

Good customer service

17 April 2018

sales

5

Everyone we met at Ruxley were so helpfull and sincere. Allthough we spent quite a while there they always made sure we were OK and well watered.

15 April 2018

sales

5

You are kept up to date on purchase and delivery of your vehicle via email or telephone.

15 April 2018

service

5

Can’t remember the name of the man I saw but he went out of his way, again his face to face customer approach was excellent

13 April 2018

service

4

The only issue was that it took 2.5 hours instead of the 1.5 advised

12 April 2018

sales

3.5

Your sales approach at the dealership was informative, friendly, helpful and professional.The pre delivery team were very dissapointing as my car was still being detailed when I arrived to take delelivery and the car was presented to me with a dent

11 April 2018

sales

5

All expectations were met. As I did not experience a WOW effect they were not however exceeded

10 April 2018

sales

5

All fine

10 April 2018

service

3

As in my previous answer.. The work was done but the inside was not valeted.

07 April 2018

service

5

A good personal service

05 April 2018

sales

5

Chelsea was understanding and patient.

04 April 2018

service

4

on time

02 April 2018

sales

5

Purchase (EVENTUALLY!!!) via Paul Chaney and Ed Leland was excellent. Was an exciting and professional experience. Discussed finances / car in detail.

31 March 2018

sales

4

The delivery of the car was quicker than possible, salesman was fantastic. Only downfall was I had scratches on the car the day of delivery, it looked as though it had buffed them out, however looking back over the car in sunlight it was there still.

27 March 2018

service

5

Full attention given by staff.

27 March 2018

service

4

As above. All staff with exception of the receptionist in service area were great. Service was done in a good timely manner. Not 2.5 hours as I have been told by this lady thankfully. On previous occasions was seen by Les and service was 100%

27 March 2018

service

5

excellent service when i bought the car and they've kept in touch since. Car went in for its first service 2 weeks ago and i was looked after really well. would highly recommend this garage.

26 March 2018

sales

5

Ziggy was always very helpful.

23 March 2018

sales

5

Steven James,always very helpful.

23 March 2018

sales

4

Ziggy did a great job.You should think seriously about how the music you play in your showroom reflects on your brand - is it there to entertain the customers, or the salesmen?

22 March 2018

service

5

Did exactly what they said they would do and ensured my car service was completed for me to make an appointment I had.

20 March 2018

service

5

I used to go to the Bromley Stephen James but every time they would never let me know when car was ready and was so rude the staff at Ruxley were 100% better and will definitely be coming back again next year.

20 March 2018

service

5

Felt secure and looked after

19 March 2018

service

5

The service requirments we had done to satisfaction and the car came back nice and clean.

18 March 2018

sales

5

Completely satisfied, excellent service, friendly staff very helpful with a lot of knowledge about their products helping me to decide which options were best for me.

16 March 2018

service

4

The guys dealing with my car were very helpful & accommodating with all aspects

16 March 2018

service

5

The girl who saw me was very friendly and very apologetic about me not being able to wait for my car

16 March 2018

service

5

My service was carried out on time and I was asked about an additional item for approval

15 March 2018

service

5

The staff were friendly, we did wait for a hot longer than they originally said, and they were apologetic and gave us free MoT in the end.

13 March 2018

service

4

Service was done on time and a punctured tyre was spotted.

12 March 2018

sales

5

Tijen Nedjat, always greeted me with a smile and very helpful

12 March 2018

service

5

All my question were answered and my car was nice and clean.

10 March 2018