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Customer Reviews.

service

5

As above

12 February 2018

service

1

Having accepted the offer of an end of 3 year warranty final service, I was surprised to learn that the car had been serviced in about 2 hours rather than the entire day it usually takes...they changed the oil in a car that had run just over 7k miles

12 February 2018

service

5

I was kept informed of progress and advised of things to be done in the near future.

09 February 2018

service

3.5

It took too long.

09 February 2018

service

4

Would have been completely satisfied but the car wasn't cleaned as well as it normally is.

09 February 2018

service

5

The process for bookin and collecting was very smooth and easy. The work was completed within warranty to my satisfaction. I received a video showing the condition inspection as well.

08 February 2018

service

3

I had to wait nearly two weeks for an appointment. Also, my car was taken in at 8am and not available to collect until 4pm. I found this excessive. I was not offered a courtesy vehicle and the fault has only slightly improved. I am still monitoring.

08 February 2018

sales

5

Fast and on time

08 February 2018

service

5

thorough service and motor valet

06 February 2018

service

4

Good customer service

06 February 2018

sales

5

Very nice friendly team

06 February 2018

service

4

Service complete in time stated car returned in great condition

04 February 2018

service

5

Friendly & fast service

04 February 2018

service

5

Nothing to complain about; everything was efficient and satisfactory.

02 February 2018

service

4

There is very minor damage on the bonnet of the car.I will speak to the workshop team leader about this oncollection of the vehicle after this current visit.

31 January 2018

service

4

Always receive good service from Stephen James - bill was a bit on the high side this time though

30 January 2018

service

5

same as above

25 January 2018

service

4

Good professional service from staff.

23 January 2018

service

3

The service is very professionla, but accessing the relevant person in charge is always very difficult. Call Center is very poor in communication

23 January 2018

service

5

As usual Mark in the MINI service dept. went that extra mile to provide excellent service.

23 January 2018

service

4

As my vehicle wasn’t ready, you immediately provided a car for me

22 January 2018

service

4

very good and very quick service

22 January 2018

service

5

Greeted upon entry advised where to park and what to do next. The staff who booked in the car were friendly and helpful

21 January 2018

service

5

Car serviced as arranged. I also got a call to specify addditional work, complete with cost and time required to complete it.

19 January 2018

service

5

As above

19 January 2018

sales

5

Everything was done smoothly and efficiently

19 January 2018

sales

4

A very good service- staff were understanding & courteous although trying to get through on the phone was difficult at times- but this was to do with a fault on the dealers line

18 January 2018

service

5

As above.

17 January 2018

service

5

Excellent service - professional friendly staff- courtesy pick up

17 January 2018

sales

5

good friendly team.

17 January 2018

sales

5

The sales team were enthusiastic without being overbearing. Chris patiently showed me all of the ins and outs of my new car.

17 January 2018

service

3

This was my third visit to remedy a problem with my climate control the problem still hasn't been resolved as yet. My car was also returned to me with a very small electrical issue, although when I took it back, it was resolved in a matter of seconds

16 January 2018

service

5

Just a brake fluid change so was fairly quick.

16 January 2018

service

4

Due to my tlc package there was no cost involved. Very pleased with that and staff were very polite and approachable. However a booked service time would be more appreciated as I had an difficult journey home as the car was in for most of day. I

15 January 2018

service

5

Great updates and customer service. Not too costly considering main dealer.

14 January 2018

service

5

Did what was asked

13 January 2018

service

5

Everyone is friendly and helpful.

12 January 2018

service

5

Quick and easy service

09 January 2018

sales

5

Both Jordan and in final stage Oliver were extremely effective- straightforward and assured in their approach- it gave us confidence.

09 January 2018

service

4

1st service didn't produce any problems.car has been running brilliantly.

09 January 2018

sales

5

Couldn't fault it. Pleasant experience from start to finish.

09 January 2018

service

4

I felt very comfortable in the show room everyone was very friendly

06 January 2018

service

5

Very good service

05 January 2018

service

4

The Service department people are polite and helpful.

05 January 2018

service

5

No issues, everything was super easy and organised.

05 January 2018

service

5

I delivered my car at 7am. Previously someone has met me and I have been offered a lift to the station. I’m not sure if this service has been stopped or whether I was just not offered it.

05 January 2018

sales

5

Purchased through Carwow. Very good value for money and good service and delivery time

04 January 2018

sales

5

Very satisfied

04 January 2018

sales

5

No problems at all. Sales staff went out of their way to make sure the car was delivered on time.

02 January 2018

sales

5

Was informed at regular intervals the status of production and expected delivery date

02 January 2018