After the Government announcement on Saturday 31st October regarding a new lockdown from 5th November, I wanted to outline how the Stephen James Group will be there to help keep you moving whilst working within the guidance laid out by Government.
From the 5th November, our Service, Parts and Bodyshop departments will remain open and operate as normal as these play an essential role in ensuring your mobility. In the last 5 months we have invested heavily in creating a safe and regulated environment for our employees and customers within each centre. We have controlled numbers of customers, one-way systems, protective screens, sanitising processes and cashless payment methods as well as digital paperwork.
Whilst our sales showrooms and used car display areas will be closed to the public from 5th November, we are open online with teams available in each centre. It is our intention to ensure that you have access to a real person during the lockdown period at a time that works for you, with this in mind we have extended our opening hours to make this happen. We are now open 10am until 8pm Monday to Friday and from 9am until 5pm Saturday and 10am to 4pm on Sunday. We will be able to send you videos and talk to you via video chat with a view to meeting your needs during this lockdown period.
We are very pleased that the Government has allowed non-essential retail to operate Click and Collect. This means that once you have purchased a car, you can come and collect it from our centre. A full explanation of the controls and features of the car will be sent to you in a personalised video and all the paperwork can be sent and signed digitally prior to collection. The actual handover will take place outside from a designated exterior handover area where full social distancing practices will be in place to ensure both colleague and customer safety.
Our dedicated team will remain on hand to assist with all your sales and aftersales enquiries via the normal telephone numbers and our normal email service. For your ease of use I have detailed all contact options below.
Thank you for your patience, and for working with us to ensure our centres are safe. We are very much open for business, but with regards to sales please call us first rather than visit the dealership.