Martin the head of business and Adam the sales executive were able to locate the correct specification of mini for me. Delivered an outstanding customer experience.

Many things were very good, including the customer service. However, certain things were changed on my car without being asked and now I have to take it back in and lose another day waiting for these issues to be rectified.

I do not understand why i had to pay for parts, which should have originally come with car when purchased

It was a very pleasant and efficient service

Very friendly and helpful

Received video of car being serviced two weeks after car went in.

Always get good service at Stephen James Ruxley. They are professional and this gives me confidence that they are looking after me and my Mini.

As above.

Very professional and had my service done in no time

I had a problem with a Mini I bought in 2016. SJ Ruxley fixed it under warranty

Everything went smoothly. Staff very helpful.

My experience was very largely due to the sales advisor Dion’s product knowlage and helpful friendly advice .

Very friendly and efficient service

The experience was good and friendly

Had a very easy and pleasant experience. Salesman was so helpful and accommodating.

Quick efficient service

Perfect in every way

Very professional staff

Good customer care and efficient, friendly staff

Very accommodating when I wasn't able to collect my car that day

good service - loved the inspection video.

simple one day job booked in three weeks prior to change a rear windsreen that was faulty under warrantee.took two days!

Very efficient

All went very well.

Great service from Sue , the customer service manager.

I dropped my car off they were polite and very helpful

I had to chase for when the car would arrive. I was advised on the Friday it would be with the garage on the Monday. I rang on the Monday, was called back on the Tuesday to advise it would be the following week.

As I have said previously it was a pleasure from the first visit right up to when I picked up my new car.

Very happy with the service and staff

Very easy to book, service completed on time and transfer journey to station too. Great friendly service

Felt a bit let down when I called for information and my calls were not returned.

Very helpful although disappointed we had booked a test drive only to find another salesman had taken the car out

Process was smooth and trouble free

Re courtesy car.

Very efficient no problems

Booking in was simple and the time agreed for pick up was met. Very polite service from all staff.

Whilst the repairs were excellent - I was not offered a courtesy car even though I had pre - booked the repair. Because of the nature of the repair/update, Ruxley knew they would be keeping my car, but I was only told on the day.

Chris Gawthrop, offering to stay late, always accessible when needed questions answered etc

Work completed and car ready for us when we needed it - polite staff

as explained above. The receptionist had very limited knowledge of time taken etc

Always a fast efficient service and getting a text to say your car is ready is a great touch

Very

Nothing to complain about.Very pleased with car.

There were no problems, the car was ready on time and all as promised.

No problems encountered

I think it’s poor when the person who is to be dealing with you is not able to greet in a friendly manner - she does not even look at me and say “good morning “ or “ Hello “ before she says “ give me your keys “ They also do not explain clearly.

Every staff member was welcoming and helping on each of my visits

Job done within the time specified. No problems raised.

The service as always very friendly all salesmen dealt with over years very helpful in getting you a good deal.

They rectified the faults and waived the part charges due to my very low mileage and it not being my fault, they did take 3 days to fix it hence not 5 stars and it shouldn’t have had the fault in the first place