very efficient service
very efficient service
Everything was explained fully and everyone was super helpful.
As always the service one gets at Stephen James is excellent
Everything was straight forward from the day I dropped off the car for it's service/MOT. Alex was sure to take note of other issues that I mentioned which they looked into. The service was efficient and I was provided a video summary of my car.
Helpful, friendly and straightforward to deal wuth
Convenient delivery and collection times.
Cannot fault the whole experience from the booking it in to the time I picked the Mini up after the service.
Adam Morgan was incredibly polite taking time and care with the purchase.
Service and MOT completed to my satisfaction. You honoured my 5 yr warranty
Good staff , and kept us up to date on how service was going.
solved the problem
Everything done as discussed and explained
Very satisfied . In the current situation everything at Steven James is done to a high standard
At 9.30. am. I was told my car may not be ready until around 5.00.pm. due to how busy you were. Having difficulty walking very far and no way of getting back to Gravesend, the staff were able to carry out the test while I waited which I appreciated.
Simple, friendly service.
Everyone was always very helpful and demonstator cars were made available .
Very helpful staff and good knowledge on the product.
Excellent sales team - Christopher Gawthrop was very good and helpful
Very good service.
Service was good with one exception email of final work was not emailed and after phone call and confirming email address it has still not arrived.
Always friendly, efficient and professional
The sales gentlemen took all the stress and worry Out of getting a new car. I felt relaxed and stress free. Great experience
Friendly and informative service, the video health check is a nice touch
Excellent service, and COVID secure. Very reassuring.
Yes, the service experience is always great
Again the service was good from the phoned call to arriving at the service centre alot of company's without naming brands could learn alot from you guy's on how to treat customers and how to keep them as I will use you guy's again very impressed.
From considering the range, to test drive then making up my mind to order a suitable and desirable one, the staff at Mini have all been very helpful and professional.
It was easy , clear choices, friendly help and explanations where necessary. An almost painless way to lease a new car.
Sales team were very polite, knowledgeable and not pushy hence the sale
The showroom was clearly marked and the person behind desk was very professional.
No issues to note
The standard of service far exceeded my expectations this is the first time I've used this mini centre and it is by far the best centre and I will be using it in the future for servicing my car
A great car.
Well looked after, nothing to much trouble.
Like all car purchases there are always hiccups...Salesman was great throughout the process, lots of professional touches, good service.
Great service, problem with car soon rectified!
Great intro video, smooth transaction, great communication
Ended up with a car that I am very happy with
It was easy because I knew exactly what I wanted
Everything was very efficient and straight forward on this occasion.
The young man who dealt with my service was polite and heloful
Looked after and valued information given on what needs to be done
There were no problems
Nothing to be dissatisfied about!