it was done in good time with no problem

Excellent communication from the sales associate.

Paul was great to deal with and very helpful.

First class service

for all the above reasons

Only reason not 5 was time, sometimes things took a little longer than I would have like.

Helpful and supportive.

There's always room for improvement

Wonderful service

I didn’t know my car was really low on fuel, and after the my car was serviced, my car stopped on the middle of the road as there wasn’t any petrol left , the service team should have helped to at least top up my petrol first ?

I had a complaint but was impressed with the way the manager responded to resolve it. The service team were all friendly and efficient.

Friendly people dealing with you efficiently

Martin the head of business and Adam the sales executive were able to locate the correct specification of mini for me. Delivered an outstanding customer experience.

Many things were very good, including the customer service. However, certain things were changed on my car without being asked and now I have to take it back in and lose another day waiting for these issues to be rectified.

I do not understand why i had to pay for parts, which should have originally come with car when purchased

It was a very pleasant and efficient service

Very friendly and helpful

Always get good service at Stephen James Ruxley. They are professional and this gives me confidence that they are looking after me and my Mini.

I had a problem with a Mini I bought in 2016. SJ Ruxley fixed it under warranty

Received video of car being serviced two weeks after car went in.

Very professional and had my service done in no time

As above.

Everything went smoothly. Staff very helpful.

Very friendly and efficient service

My experience was very largely due to the sales advisor Dion’s product knowlage and helpful friendly advice .

Had a very easy and pleasant experience. Salesman was so helpful and accommodating.

The experience was good and friendly

Quick efficient service

Perfect in every way

Very professional staff

Good customer care and efficient, friendly staff

Very accommodating when I wasn't able to collect my car that day

simple one day job booked in three weeks prior to change a rear windsreen that was faulty under warrantee.took two days!

good service - loved the inspection video.

Very efficient

All went very well.

Great service from Sue , the customer service manager.

I dropped my car off they were polite and very helpful

I had to chase for when the car would arrive. I was advised on the Friday it would be with the garage on the Monday. I rang on the Monday, was called back on the Tuesday to advise it would be the following week.

As I have said previously it was a pleasure from the first visit right up to when I picked up my new car.

Very happy with the service and staff

Very easy to book, service completed on time and transfer journey to station too. Great friendly service

Felt a bit let down when I called for information and my calls were not returned.

Very helpful although disappointed we had booked a test drive only to find another salesman had taken the car out

Process was smooth and trouble free