Overall the experience was professional and fun I could not ask for more from a mini dealership

Very friendly, good value and no pressure to buy

The staff were very helpful and efficient.

My service needs were explained to me and were carried out in the time-frame stated.

Although I had purchased a 5 year maintenance plan I was told that the service for the final year (2020) would be chargeable as it will be for a minor service. Apparently it's already had one of these previously and I'm only covered for 1 of these.

Much better service, even with complications, than our previous experience with another Mini Dealership

took to long to get ready

Excellent service

very helpfull

Very polite and know is job

MIni more response after service and spotlessly clean.

Booked in for 11 o'clock for 1 1/2 hour service, finally got car at approx 4.30 pm - with little or no explanation except that mechanics had to go to lunch!

Good customer service

We loved the notifications about the car....being put together....ready for painting....precheck.....etc...

As always the garage is very helpful and efficient.

Not very helpful

Already explained in the first question.

The car was washed inside and out, but they didn't do a very good job!!

The oil light was coming on when I took the mini in for a service and I told the desk this. On collection I questioned this and the desk said servicing found that the oil fine and didn't need topping up. The oil light is still coming on

magic, the red carpet was out, The manager of the car personally set up the car and upgraded all software before we left. We were giving a gift. All friendly. Ziggy - sales rep had us on his side from the first moment we looked round for a new mini.

£160 an hour for labour is unbelievably over the top and as such I won't be coming back for future repairs. I also had to wait over 3 weeks to be seen.

Can not find fault , friendly ,knowledgeable, over all a pleasure to be a customer.

Very efficient booking and service.

very well looked after

Friendly helpful only downside I had to keep coming back to sign and bring proof of ID

I love my car and MINI Sidcup helped build the exact car i wanted and provided me with all the help i needed. Easy and smooth process and even done an event when picking up my new car.

i would have liked the material on back seat to be cleaned as part of the service as some mould had began to grow on this due to the dampness caused by the water.

Helpful staff. Handover could have been a bit more thorough (explanation of controls) but it was a busy evening special event

Very satisfied

Car in for safety recall and warranty repairs. Car kept in overnight. Told next day needed a new tyre but would be two days delivery. Service said they would tell us which local tyre shop had them in. Our local Kwik Fit got a tyre by afternoon.

Service quick and professional. Ziggy excellent customer services polite cheerful and extremely caring.

Would have been 5 stars if the online booking process worked better.

When we collected the car no one knew where my car was or was able to tell me what happend to it that day.

Very good clean and service

Somewhat mixed messages about a specific problem but otherwise resolved. Also the valet service excluded the boot - seems a bit mean either valet or not?

it was done in good time with no problem

Excellent communication from the sales associate.

First class service

Paul was great to deal with and very helpful.

for all the above reasons

Only reason not 5 was time, sometimes things took a little longer than I would have like.

Helpful and supportive.

There's always room for improvement

Wonderful service