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Customer Reviews.

service

5

Good service and communication

06 January 2020

service

3

Problems with the service broken parts wrong parts ordered and then more breakages

06 January 2020

service

5

As above

02 January 2020

service

5

No hassle at all

29 December 2019

service

4

Alex was very good and personable and communicated quickly

23 December 2019

service

5

Staff were efficient, polite and the work was completed within the timescale given

22 December 2019

service

5

Everything went very smoothly

20 December 2019

service

5

The assistant that took care of me was very friendly and knowledgeable

20 December 2019

sales

3.5

Polite staff and always asked if you were being helped but I waited 1 hour before I could have the handover of my car . Surely another salesman could of done this ?

17 December 2019

sales

5

Totally satisfied with every aspect.

17 December 2019

service

5

Service booking was straightforward and the staff were helpful. The service summary video is a good service.

17 December 2019

service

3

Good customer service but I would have assumed the service team would know the process for making claims under Auto Protect insurance cover.

17 December 2019

service

4

All fine

17 December 2019

sales

5

Garage was friendly and helpful

16 December 2019

service

5

Fitted me in last minute with a curtesy car, keep my updated and all sorted the same day

16 December 2019

service

5

Very good quality of service

16 December 2019

service

5

Mark went out of his way to make sure everything was completed correctly

15 December 2019

service

5

Mark and Dave

14 December 2019

sales

3.5

Helpful staff

14 December 2019

service

5

Staff are always very helpful.

13 December 2019

service

5

Very easy to book in

13 December 2019

service

5

Mark Fuller and the technician gives a clear explanation of the service details. Now the use of the video it leaves no misunderstanding as you can see what they are talking about.

13 December 2019

sales

5

Really good coffee...and great sales team.

09 December 2019

service

5

As above , service department are good as well and the video showing you what has been done to your vehicle is a classy touch.

08 December 2019

service

2

Being overcharged

06 December 2019

service

5

This was my first experience of attending an authorised Mini dealer for service and aftercare. The staff were polite, helpful and kept me informed at all times. The service was carried out promptly and a fault rectified.

06 December 2019

service

5

Work carried put on time and with complete satisfaction

06 December 2019

service

5

Things took as long as they said it would and didn't overrun.

05 December 2019

service

5

Everyone was very friendly and service was completed in good time

05 December 2019

service

2

Overall customer service was lacking. Loan car cleanest, time set incorrectly, steering wheel commands not working. Information asked on car readiness was given incorrectly. Customer representative not delivery what promised. Collection of my car

30 November 2019

service

5

I needed more work than I anticapted but it was carried out there and then to save me having to make another appointment

30 November 2019

sales

5

Very helpful staff, dealt with any questions promptly

27 November 2019

sales

5

I dealt with Adam Morgan and he was extremely professional and efficient. Not pushy in anyway and in fact I felt he went out of his way to accommodate my requirements to include a black interior roof in my new Mini which was not in the deal.

26 November 2019

sales

4

Again kept upto date with delivery etc.

26 November 2019

service

4

Always friendly staff . Quick MOT. Waited in comfortable surroundings witb refreshment. Car cleaning is always a bonus. However do think the price for brake pad fitting a little high.

22 November 2019

service

5

I waited whilst my car was serviced and was told it would be about 1.5 hours and after 1.5 hours the car had been serviced and washed

22 November 2019

service

5

Arrived early and was told it would be 90 minutes, but all done and left within an hour, also excellent customer service throughout.

22 November 2019

service

5

There wasn't any problems.

21 November 2019

sales

5

Love the car very easy to drive.

19 November 2019

service

5

Good service and friendly team

17 November 2019

service

3

Paul and the team are great and went the extra mile, but I am really upset that the same issue is still coming up after paying for things to be fixed, told it has been fixed and there is no issue. Other issues highlighted though.

16 November 2019

service

5

All the staff were friendly and helpful

14 November 2019

service

4

I've docked one star for the video I was sent. The idea is good, but if you find mine and watch it, you will see that the commentary is spoilt by "white noise" to such an extent that you can hardly hear a word being said.

13 November 2019

sales

5

Very satisfied was kept updated until I received new car.

09 November 2019

service

5

Always excellent. Nothing is too much trouble

08 November 2019

service

2

Car returned dirty. Service dept Paul was excellent, got it done again - still not clean. Tyre reset not be completed Paul addressed this. Scratch on passenger door however cant prove it was done during service, not there when car dropped off.

07 November 2019

sales

5

Kept informed all the way and nothing was too much trouble.

04 November 2019

service

5

Loved the video from the service technician

29 October 2019

service

1.5

Believe that there are still faults with the vehicle, will be getting independent diagnosis.

27 October 2019

service

2

Booked 90 minute service, but was not advised of 10.00 booking therefore arrived hour and a quarter early. Was told that the service would be started as soon as possible. Returned 2 1/2 hrs later eventually collected car a further 1 hour later.

22 October 2019