The service agent went out of his way to help me with an unforeseen problem with my car.

Because it was pleasant to be in your showroom

I was kept informed of the progress of my vehicle, and they were very helpful, especially with all the electronic signing of documents. I was also given a follow up call to find out how my experience with the vehicle was, and if I had any questions.

Dan was an absolute star and made sure my Mini got the attention it deserves.

Easy to deal with

Great customer service from everyone I dealt with.

Kept informed and updated. Very approachable professional staff.

Friendly and efficient

Quick reliable service

The staff were very pleasant and the work on my mini was carried out professionally and to the time they quoted

Excellent quick service

Efficient

Loved the video with the description, very good idea

Great staff very helpful

From my car being dropped off to picking it up, my experience, as always, was completely stress free due to the professionalism of the staff at Stephen James at Ruxley.

Completely satisfied

Adam and George at Ruxley were extremely helpful.

Very organised & friendly. Now buying a new mini too!

Good friendly service

Handled by the showroom/service staff entirely adequately. I also had the pleasure to meet Roxie while waiting for my car serviced.

The MINI Centre was Stephen James, Ruxley. The Sales Executive was Nikki Middleditch and her professionalism was excellent. She was my point of contact throughout the whole process and her attention to detail and responsiveness were second to none.

Great service from Danny at Ruxley, kept me informed the whole way through the process, couldn't have asked for more!

Everyone is so nice! best service ever - couldn't ask for anything more!

I asked for brake fluid at same time as rear brakes to save me having to come back in a few weeks time as indicated which was done. Also for front to be checked which they did but they were not needed. Nice to know unnecessary jobs are not just done

Super efficient and friendly adhering to all Covid protocols making it a very pleasant and safe experience.

Very good service. Staff are very friendly and know what they are doing. I was served by Dan who was very friendly and was excellent

Friendly and helpful service

I have a very high standard with my BMW & Mini .The cars servicing is carried out professionally 5 Star. No grease marks on the cars and parking not near other cars. Any problems with the cars and the Mechanics will go out of there way to solve it .

Service did as it said it would and fixed my convertible hood.

Good speedy service

Seen promptly on arrival given time to pick up car was ready when we went back to pick up.Elliott the service guy was polite and helpful.

Staff were very Professional were able to answer questions and were able to make recommendations which were suitable for me and my family

Prompt service very professional

As the above explaining all the controls & where everything is on the car such a help

Fitted new headlight promptly, having ordered the part overnight for a reasonable price.

Car was made ready when required and had been cleaned!

When I did my service, Dani was the employee who looked after all situation and kept me updated through the day about how my service and MOT was going.

The staff were very friendly and helpful and my car is now running lovely.

We delivered it and collected it wth no problems

Clear explanations, regular updates given. Car had broken down and was towed to the garage - S. James staff were helpful and kind on my arrival after a horrible afternoon of waiting the recovery of the car. Very efficient and quick service.

Quick efficient and car came back very clean. Also ordered a new one whilst at Stephen James

Good attention. Queries answered promptly

Prompt and good communication.

Nicki Middleditch was my sales rep and she was fantastic, start to finish, she was very helpful, kept me updated on the production and I picked it up on my birthday and balloon and flowers were very appreciated

Friendly staff

Very efficient

Looked after from the booking of the service and MOT through to leaving the dealership with work completed and car washed.

Everything was done efficiently and professionally.

Staff was very polite.

Friendly, knowledgable and professional