Good service and communication

Problems with the service broken parts wrong parts ordered and then more breakages

As above

No hassle at all

Alex was very good and personable and communicated quickly

Staff were efficient, polite and the work was completed within the timescale given

Everything went very smoothly

The assistant that took care of me was very friendly and knowledgeable

Polite staff and always asked if you were being helped but I waited 1 hour before I could have the handover of my car . Surely another salesman could of done this ?

Totally satisfied with every aspect.

Service booking was straightforward and the staff were helpful. The service summary video is a good service.

Good customer service but I would have assumed the service team would know the process for making claims under Auto Protect insurance cover.

All fine

Garage was friendly and helpful

Fitted me in last minute with a curtesy car, keep my updated and all sorted the same day

Very good quality of service

Mark went out of his way to make sure everything was completed correctly

Mark and Dave

Helpful staff

Staff are always very helpful.

Very easy to book in

Mark Fuller and the technician gives a clear explanation of the service details. Now the use of the video it leaves no misunderstanding as you can see what they are talking about.

Really good coffee...and great sales team.

As above , service department are good as well and the video showing you what has been done to your vehicle is a classy touch.

Being overcharged

This was my first experience of attending an authorised Mini dealer for service and aftercare. The staff were polite, helpful and kept me informed at all times. The service was carried out promptly and a fault rectified.

Work carried put on time and with complete satisfaction

Things took as long as they said it would and didn't overrun.

Everyone was very friendly and service was completed in good time

Overall customer service was lacking. Loan car cleanest, time set incorrectly, steering wheel commands not working. Information asked on car readiness was given incorrectly. Customer representative not delivery what promised. Collection of my car

I needed more work than I anticapted but it was carried out there and then to save me having to make another appointment

Very helpful staff, dealt with any questions promptly

I dealt with Adam Morgan and he was extremely professional and efficient. Not pushy in anyway and in fact I felt he went out of his way to accommodate my requirements to include a black interior roof in my new Mini which was not in the deal.

Again kept upto date with delivery etc.

Always friendly staff . Quick MOT. Waited in comfortable surroundings witb refreshment. Car cleaning is always a bonus. However do think the price for brake pad fitting a little high.

I waited whilst my car was serviced and was told it would be about 1.5 hours and after 1.5 hours the car had been serviced and washed

Arrived early and was told it would be 90 minutes, but all done and left within an hour, also excellent customer service throughout.

There wasn't any problems.

Love the car very easy to drive.

Good service and friendly team

Paul and the team are great and went the extra mile, but I am really upset that the same issue is still coming up after paying for things to be fixed, told it has been fixed and there is no issue. Other issues highlighted though.

All the staff were friendly and helpful

I've docked one star for the video I was sent. The idea is good, but if you find mine and watch it, you will see that the commentary is spoilt by "white noise" to such an extent that you can hardly hear a word being said.

Very satisfied was kept updated until I received new car.

Always excellent. Nothing is too much trouble

Car returned dirty. Service dept Paul was excellent, got it done again - still not clean. Tyre reset not be completed Paul addressed this. Scratch on passenger door however cant prove it was done during service, not there when car dropped off.

Kept informed all the way and nothing was too much trouble.

Loved the video from the service technician

Believe that there are still faults with the vehicle, will be getting independent diagnosis.

Booked 90 minute service, but was not advised of 10.00 booking therefore arrived hour and a quarter early. Was told that the service would be started as soon as possible. Returned 2 1/2 hrs later eventually collected car a further 1 hour later.