Everything went according to plan.
Everything went according to plan.
Quick & Easy
Very easy and a helpful handover video was sent.
Any time I needed anything it was never too much. Good communication at every step of the process.
Building car was made clear/easy and the process there after was simple. Always kept informed of progress/updates. Video of car and instructions was very clear and informative. The flowers as part of car delivery was a lovely touch.
I was kept informed of the delivery date and staff were very helpful with the paperwork
The sales team were very easy to deal with and were very helpful, polite and knowledgable.
Very helpful and friendly. Easy to book online as well
Car immediately booked in. Worked carried out under warranty. Car retuned to me swiftly.
Handover very good. Everything explained clearly
Great customer care
Looked after by person in charge of my booking
Great customer service and sales team, everyone is very attentive and get everything sorted quickly.
They seem to go the extra mile
Good service and present people
Great service and kept me up to date
Great service, knowledgeable sales assistant
We had a great service, we were listened too and our opinions were valued. It was so effortless and through my email correspondence with Ian, he knew what we wanted!
Very efficient sales person, very informative when answering all questions we put to him! highly satisfied! Above and beyond with every query!
All team members at the Stephen James, Ruxley dealership went above and beyond my expectations of customer service. Clare & Ian were extremely helpful if I had a concern due to the extended delivery date by making my customer experience run smoothly.
Despite the long wait due to chip issue I had an amazing experience at Stephen James Ruxley from start to finish. They sent me frequent updates of the status of my new car throughout and once arrived they explained everything in a presentation video.
Both Adam the sales operator and the manager worked hard to get a good deal for myself.
The staff were friendly knowledgeable efficient and welcoming
Good communication, friendly and polite staff, fast and reliable service
Received excellent service and the staff are friendly and very attentive. So pleased the valet service was reinstated.
Very friendly and helpful. I was kept informed.
Clare and her team were very helpful throughout the whole process, in the centre they were very quick and had everything sorted
Efficient in giving us the right deal. The video on the intro and how to use the controls was good. You could repeat as many times to become familiar with the controls
As previous. Always great service
Great service received
Accommodating due to my injury. They were able to deliver the car to my home address and take the old car off my hands.
everything went as i had hoped
It came quicker than I expected, I was kept up to date with changes in delivery by phone or email. Would have been happy regardless of when it turned up because of how in the loop I was kept.
Video and my car washed and cleaned upon return
It was easy and quick they met all my needs
Winter check exc value and peace of mind for me as I know nothing about car maintenance and the service I got and the car... was like taking my car to a spa break
Well informed. Providing the video about the car was great and helpful, and I can always refer back to it.
Very straightforward, sent us a great video showing all the features of the car that has been so useful
Always do a great job.
If there was another 5 stars I would give them to Elliot in the service team at Ruxley. What an asset he is to your company!
It was nice to have the personal touch that the guys at mini gave us
Especially impressed with the video showing around the vehicle and explaining the controls. I referred to the video a number of times which helped me understand how everything works.
Helpful team at Stephen James Ruxley.