Fast and efficient in dealing with my needs, I drove away my new car within 6days

Both the service and the computer adjustment was carried out at the same time meaning I didn't have to come back.

We were very happy with everything from start to finish. There was no pressure to buy but plenty of help and advice

Ziggy and the team we're fantastic at getting me the best deal and making the whole process easy!

On arrival to collect my car, I was informed that the mechanic had taken my key fob home with him. I waited for a while, but then had to leave. When I returned early the following day, I had to wait around again. Not very satisfactory.

X

Good service..good information

This is our 5 th Mini from Stephen James and have always had excellent service.

Ian was really helpful with all my questions and responsive when I emailed him.

Excellent updates and customer service.

Responsive and helpful throughout the process

Ian and the team we're very helpful and informative.

Great car. Availability was first class.

Friendly welcome and well communicated updates on service

They fixed the problem

Outstanding customer services and car service from Ruby and Mark in Sidcup Ruxley branch, getting my car done as soon as they possibly could. My car looked brand new after it's been done up. Will definitely come back again 100%.

Very satisfied

Everyone really friendly and helpful

They did all the check and washed my car

Very efficient all items completed perfectly

I must be satisfied, about to purchase a new countryman!

easy people to deal with especially Mark in service

great service all round

Because I was very satisfied

Very helpful and readily available to answer my various queries as they arose.

explained what was happing at all time

I can't think what else I would have wanted from Stephen James.

From buying the car to coming back to Mark in the service department it's been a great experience and even better now mini service is in the mini showroom as I get to look at all the new mini cars and chat to the amazing staff

Our mini was registered Oct 16, to date 17500 miles. Mini waived the cost of the repair without hesitation

The service from start to finish was efficient and didn't cost as much as I was expecting.

Wasting my time booking me in for a service only to be told on the day my car didn't need one...the call centre was to blame apparently

Oil change service in December Needs to be returned 2 weeks later for further service items January Further servicing in February Can they check?

Great

Thorough and speedy service, with good customer care.

Each service I have bought my mini in for via the BMW side the staff lack customer service skills and have been abrupt and rude. My husband recently bought our current mini in for its first service via mini side and didn't have a good experience.

I brought my car in at 8am was seen first and in there for 5 mins max nice and easy. I couldn't pick my car up till 5pm which was the whole day.I think they lost my key but then eventually found it which isn't a problem except I had to wait 10mins

Mark at mini Ruxley was very helpful assisting me when my engine had a fault. He dealt with it effectively and solved the issue and although it's a shame I had to seek this help in the first place I am extremely grateful to him.

We would have said completely satisfied but after 2 hrs waiting was told they didn't have part to come back at four. BUT-they did clean our car inside and out. Lovely!

Fantastic attention from the service team

No record of my booking when I dropped my car off. Also, I had tyre insurance but was initially given incorrect details. Took time to find the correct insurance company.

Lack of communication didn't bother phoning when car was done I had to do all the work and then made me pay for a part i didn't need

Again I was pleased at Reception and service carried out. Thought price was good - for work carried out!

Very efficient

sorted everything out, managed to do a £550 steering wheel change under warranty, offered a loan car (I didn't need it however) and everyone was very friendly. I will never return to a Kwik Fit. Stephen James Ruxley is like flying good business class

Prompt service sorted problem

Staff very helpful kind and patient explaining everything I needed to know

Prompt efficient service and a complementary wash.

Very prompt service, with valet checked in

Because it is very professional.

I had to have a courtesy car as my previous finance was coming to an end and the Ruxley centre sorted it for me within days which was extremely helpful. Everyone who helped me was amazing especially my sales rep Ziggy.