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Customer Reviews.

service

4

The service agent went out of his way to help me with an unforeseen problem with my car.

06 October 2021

sales

5

Because it was pleasant to be in your showroom

03 October 2021

sales

5

I was kept informed of the progress of my vehicle, and they were very helpful, especially with all the electronic signing of documents. I was also given a follow up call to find out how my experience with the vehicle was, and if I had any questions.

02 October 2021

service

5

Dan was an absolute star and made sure my Mini got the attention it deserves.

01 October 2021

service

5

Easy to deal with

01 October 2021

sales

5

Great customer service from everyone I dealt with.

28 September 2021

service

5

Kept informed and updated. Very approachable professional staff.

28 September 2021

service

5

Friendly and efficient

27 September 2021

service

5

Quick reliable service

27 September 2021

service

5

The staff were very pleasant and the work on my mini was carried out professionally and to the time they quoted

25 September 2021

service

5

Excellent quick service

24 September 2021

service

5

Efficient

20 September 2021

service

5

Loved the video with the description, very good idea

19 September 2021

service

5

Great staff very helpful

19 September 2021

service

5

From my car being dropped off to picking it up, my experience, as always, was completely stress free due to the professionalism of the staff at Stephen James at Ruxley.

14 September 2021

service

5

Completely satisfied

14 September 2021

sales

5

Adam and George at Ruxley were extremely helpful.

13 September 2021

service

4.5

Very organised & friendly. Now buying a new mini too!

13 September 2021

service

5

Good friendly service

13 September 2021

service

5

Handled by the showroom/service staff entirely adequately. I also had the pleasure to meet Roxie while waiting for my car serviced.

13 September 2021

sales

5

The MINI Centre was Stephen James, Ruxley. The Sales Executive was Nikki Middleditch and her professionalism was excellent. She was my point of contact throughout the whole process and her attention to detail and responsiveness were second to none.

12 September 2021

service

5

Great service from Danny at Ruxley, kept me informed the whole way through the process, couldn't have asked for more!

06 September 2021

service

5

Everyone is so nice! best service ever - couldn't ask for anything more!

03 September 2021

service

5

I asked for brake fluid at same time as rear brakes to save me having to come back in a few weeks time as indicated which was done. Also for front to be checked which they did but they were not needed. Nice to know unnecessary jobs are not just done

02 September 2021

service

5

Super efficient and friendly adhering to all Covid protocols making it a very pleasant and safe experience.

02 September 2021

service

5

Very good service. Staff are very friendly and know what they are doing. I was served by Dan who was very friendly and was excellent

02 September 2021

sales

5

Friendly and helpful service

01 September 2021

service

5

I have a very high standard with my BMW & Mini .The cars servicing is carried out professionally 5 Star. No grease marks on the cars and parking not near other cars. Any problems with the cars and the Mechanics will go out of there way to solve it .

27 August 2021

service

5

Service did as it said it would and fixed my convertible hood.

27 August 2021

service

4

Good speedy service

26 August 2021

service

5

Seen promptly on arrival given time to pick up car was ready when we went back to pick up.Elliott the service guy was polite and helpful.

23 August 2021

service

5

Staff were very Professional were able to answer questions and were able to make recommendations which were suitable for me and my family

22 August 2021

service

5

Prompt service very professional

20 August 2021

sales

5

As the above explaining all the controls & where everything is on the car such a help

17 August 2021

service

5

Fitted new headlight promptly, having ordered the part overnight for a reasonable price.

16 August 2021

service

4

Car was made ready when required and had been cleaned!

15 August 2021

service

4

When I did my service, Dani was the employee who looked after all situation and kept me updated through the day about how my service and MOT was going.

14 August 2021

service

5

The staff were very friendly and helpful and my car is now running lovely.

14 August 2021

service

5

We delivered it and collected it wth no problems

14 August 2021

service

5

Clear explanations, regular updates given. Car had broken down and was towed to the garage - S. James staff were helpful and kind on my arrival after a horrible afternoon of waiting the recovery of the car. Very efficient and quick service.

14 August 2021

service

4.5

Quick efficient and car came back very clean. Also ordered a new one whilst at Stephen James

14 August 2021

sales

5

Good attention. Queries answered promptly

11 August 2021

service

5

Prompt and good communication.

10 August 2021

sales

5

Nicki Middleditch was my sales rep and she was fantastic, start to finish, she was very helpful, kept me updated on the production and I picked it up on my birthday and balloon and flowers were very appreciated

06 August 2021

service

5

Friendly staff

03 August 2021

service

5

Very efficient

01 August 2021

service

5

Looked after from the booking of the service and MOT through to leaving the dealership with work completed and car washed.

01 August 2021

service

5

Everything was done efficiently and professionally.

01 August 2021

service

5

Staff was very polite.

30 July 2021

service

5

Friendly, knowledgable and professional