OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
108 ratings and 74 comments received in the last 90 days.
29 March 2025
The communication was brilliant. If I had any questions between purchase and collection they were answered quickly.
25 March 2025
Regular contact and updates regarding the purchase, responded the same day to all queries I raised - normally within an hour.
05 March 2025
Natalie was thorough and patient. Natalie went above and beyond.
05 March 2025
Ian Elmore was professional, capable, understanding , supportive, and all round excellent salesperson.
02 March 2025
Have purchased another mini there and had a good experience . I did have to progress chase delivery a little but that was not a problem.
01 March 2025
I was very impressed with the service/help that I received from Alfie. Nothing was too much trouble and he made the purchase really easy.
28 February 2025
I got all I needed from the garage and traded one of my existing Minis in easily. Test drive was fine and there was no pressure on me to trade in unless I wanted to.
25 February 2025
It's my second car with this Ruxley and it was just as easy as the first. Friendly and professional staff.
23 February 2025
Natalie, Claire and Ben were all very helpful
16 April 2025
My mini always comes back looking lovely and clean
16 April 2025
Dealt with the problem swiftly and loaned me a courtesy car.
13 April 2025
Complete process went well.
10 April 2025
excellent service
08 April 2025
Very happy, nothing was rushed or pushed, Natalie was excellent, really friendly, responsive when I had some questions on the run up to collection Completely different experience to another dealer more local to me
07 April 2025
Excellent
06 April 2025
Helpful & efficient staff
03 April 2025
always receive good service
03 April 2025
Natalie was wonderful. Prompt responses to all my questions. Made the whole process seamless and easy for someone like me who is a first time car owner in the UK
31 March 2025
Very clear, great comms throughout
29 March 2025
Efficient and polite staff.