OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 74 comments received in the last 90 days.
07 August 2025
I have bought all my cars from Nikki and couldn't wish for a better salesperson. Nikki is welcoming, ensuring that the experience is as easy for the customer as possible. It's also nice that the manager takes time to talk to you as well.
30 July 2025
Just quality throughout end-end
25 July 2025
The process was easy with excellent service from the first test drive to handover.
22 July 2025
Really helpful, took the time to answer all of my questions and the space to think my decision through. Really made the effort with excellent standard of customer service
22 July 2025
Effortless. Seamless and super easy! I love buying my new car!
19 July 2025
Same as above
14 July 2025
Friendly service
13 July 2025
Good.
30 June 2025
Natalie Purnell was super friendly and helpful. We arranged the spec and order quickly, accurately and efficiently. She is a delight to work with.
17 August 2025
Very good
16 August 2025
Problems were all sorted!
16 August 2025
I always recieve great service!
16 August 2025
Am completely satisfied with the full service together with the MOT and not forgetting the wonderful clean8ng of my car
14 August 2025
Reassuring to have video
12 August 2025
Great customer service
11 August 2025
All interaction courteous and helpful. Issues discovered during the Service were dealt with promptly following advice.
10 August 2025
After traveling for an hour on the motorway, after the service, the engine overheating warning came on. I had to continue very slowly until I could find somewhere safe to stop. The engine coolant cap had been left off and the coolant sprayed out.
09 August 2025
Told them I had an issue with then battery that they said they would check but 4 days later the issue appeared again
08 August 2025
Service very quick
11 August 2025
We were thrilled to receive our car earlier than expected. Again,Natalie demonstrated the vehicle perfectly and answered any questions we had.