About Your Local MINI Retailer | Stephen James Ruxley

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Petrol

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Electric

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OUR CUSTOMER REVIEWS

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

176 ratings and 112 comments received in the last 90 days.

08 October 2023

Nikki was always on hand to answer any queries or help out with things I was unsure of.

07 October 2023

Ellie is very personable and efficient. Great communication and a friendly face!

06 October 2023

Excellent communication and very pleasant. I felt very valued as a customer and was given a bunch of flowers as a thank you. Brilliant touch

05 October 2023

Again, great service. The purchase process was very smooth and we liked the video before we picked up the car, showing us how it worked.

05 October 2023

We were very satisfied and pleased with the way this purchase went.

04 October 2023

Excellent service and attitude

04 October 2023

fastest handover I've ever had

04 October 2023

Once again Ian was amazing. He couldn't have done more to keep me in the loop. From the test drive to the ordering the whole process was easy and stress free. There was a slight delay with delivery but Ian kept me Informed and updated.

03 October 2023

Very satisfied. Experienced, knowledgeable and friendly staff.

01 October 2023

Advised throughout the process and kept fully informed each step of the way

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01 October 2023

Adam and colleagues were very helpful

01 October 2023

I found them really good with me collecting the car. We discussed a time and date that was convenient for myself to collect the car. They gave me a detailed explanation how the car should be used and how to use all of the functions on the car

30 September 2023

Service and genuine focus on customer satisfaction transcends any other experience personal or business

27 September 2023

They kept me informed the whole way through the order. The car was ready on my arrival and I was treated extremely well when I collected the car. Well done Stephen James.

27 September 2023

Very helpful, professional and empathetic.

24 September 2023

Really great communication

24 September 2023

Very pleased, great presentation and delivery!

24 September 2023

An easy enjoyable experience.

20 September 2023

Polite, attentive and knowledgeable. Centre managers introduces themselves also. Not sure what more they could have done.

19 September 2023

Was kept updated and given options to what payment plan suited me best

18 September 2023

Nothing to add - a stand out overall experience, including Jamie's Collection Video which was a really nice touch

18 September 2023

I was made to feel like a valued customer, that nothing was too much trouble.

16 September 2023

Amazing experience buying my brand new Mini

12 September 2023

Everything ran so smoothly

10 September 2023

Nothing left unexplained

08 September 2023

Everything was within time frame and I was communicated with the whole time during the build from Emma. When purchasing there were no surprises or unpexpected charges.

06 September 2023

Very clear and helpful

05 September 2023

When I was collecting my car I was made to feel super special! I received the most amazing flowers. When I was purchasing the car, Emma made everything super clear and was quick with answering emails!

02 September 2023

The staff at Stephen James Ruxley were helpful and courteous. There was even someone to assist in getting parked.

02 September 2023

very friendly and helpful. And liked my dog (ha ha)

29 August 2023

Because from day one Nikki @ Stephen James Ruxley looked after me and made the whole process easy for me and helped me with anything I needed to know and was so helpful every time I called with a question.

28 August 2023

No pressure to buy, easy to arrange a meeting and test drive.

25 August 2023

George Cleal kept me updated and informed from ordering to collection. He is a credit to the team.

25 August 2023

Ian Elmore gave first class service he was with me all the way

24 August 2023

Great service as always

13 August 2023

The purchase and delivery of the car went smoothly and Nikki was instrumental in this. I was kept informed of the delivery progress and Nikki was always prompt in dealing with any queries I had.

08 August 2023

Kept Upto date with the vehicles status Any queries I raised were dealt with efficiently Completion of paperwork easy and straightforward

05 August 2023

I was kept informed throughout the whole process. They went to lengths to get the car ready on time even despite a last-minute hold-up with a document I'd provided in the wrong name.

05 August 2023

The sales assistant, Nikki, was very knowledgeable & extremely helpful in guiding us through the options for buying a new vehicle. The pre collection video, helped us understand many of the controls before we took delivery. We confidently drove off

01 August 2023

Service at Stephen James was great, they were happy to answer all questions and went over and above to make the whole process enjoyable

01 August 2023

Fantastic service throughout, especially Adam Morgan

29 July 2023

Ian and Ben at Mini Ruxley were fantastic. This is my third time buying a Mini through the team at Ruxley and I knew the service would be top class dealing with Ian Elmore again. Ian kept me up to date with progress, always really attentive. Thanks!

28 July 2023

Customer service was brilliant. Kind and friendly staff that treated us with kindness and respect.

26 July 2023

Staff excellent easy to deal with

24 July 2023

Communication good and easy transaction overall

24 July 2023

We were extremely impressed with the Mini Centre. Excellent service.

24 July 2023

The team at the Ruxley branch are absolutely amazing. Professional, friendly, approachable, knowledgable and very patient with my endless questions. THANK YOU RUXLEY TEAM! I'm looking forward to driving my beautiful new car for many years to come.

23 July 2023

We were particularly impressed by by the personal video of the new car together with e mail and telephone contact throughout.

09 October 2023

Great customer service

07 October 2023

Kept in touch all through my mot

07 October 2023

Very nice people.

07 October 2023

Trust me you have a brilliant team of people

05 October 2023

Found and fixed the problem with my car and didn't cost me nearly half as much as I had expected from a main dealer.

04 October 2023

Car running more smoothly although quite expensive. Also told ready when hadn't been cleaned which to me is an important part of a service.

03 October 2023

as usual Paul gave good service

01 October 2023

No surprises very professional

01 October 2023

Great service

01 October 2023

The service from the team was impeccable.

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27 September 2023

The lady who dealt with my repair - Daniella was so very helpful and friendly. An asset to Stephen James.

25 September 2023

Very good service.

25 September 2023

Good

24 September 2023

Efficient friendly staff and goid level of service

22 September 2023

Friendly. While you wait service.

21 September 2023

High quality services.

21 September 2023

Friendly professional staff. Good service and car valeting a nice bonus.

20 September 2023

Extremely dirty condition on collection, damage highlighted, poor customer service response, no apology.

20 September 2023

Service, reception very friendly and efficient, seeing I have difficulty walking arranged for home delivery of car. I was very grateful for this kindness.

20 September 2023

I couldn't have asked for more

19 September 2023

Paul Robinson, the Service Team Manager kept me updated at all times regarding work that needed to be done.

18 September 2023

Very professional and friendly

16 September 2023

Very pleased with booking procedure, dropping off and picking up car. Not pleased that service book not stamped, not offered repair that was reported on healthcheck video and not verbally told of nail in tyre.

14 September 2023

Easy to deal with and good customer service

13 September 2023

Quick and easy process

12 September 2023

Really helpful and still trying to resolve fault

11 September 2023

Paul was very informative and kept me updated along the way. Even cleaning the car is a big bonus as other manufacturers don't always do this.

11 September 2023

Great service and communication

10 September 2023

I am completely satisfied

10 September 2023

On time and comfortable waiting area

09 September 2023

Ok no problem

05 September 2023

Paul was very helpful

30 August 2023

The service was done quickly and I also had 2 tyres replaced the same day which was very helpful to have done.

28 August 2023

Staff are very helpful

28 August 2023

Car was serviced within the time frame given and the car was given the all clear.

26 August 2023

Satisfied with service and mot good to get a nice clean mini back!

23 August 2023

Efficient friendly service

23 August 2023

Very helpful and friendly

17 August 2023

Friendly knowledgeable customer service staff. Hefty servicing charges.

15 August 2023

Very friendly and efficient service

14 August 2023

Great customers service

14 August 2023

Paul from Mini- Stephen James Ruxley was great. Kept me informed and works were all carried out well. Love the touch with the Haribo pack. The kids who came to collect me were great and they all think Mini is awesome too!!! Thanks Paul and team!

13 August 2023

I couldn't have asked for me. I was even offered a lift by Daniella if it helped to arrange an appointment.

10 August 2023

Not very flexible

09 August 2023

Great communication and pleasant and helpful staff

09 August 2023

Everything went smoothly and efficiently but the cost was a bit more than expected for the work done

08 August 2023

No fuss check in check out. Service was explained

07 August 2023

Helpful and friendly

05 August 2023

Good job!

05 August 2023

Excellent service experience even though I had a 6 week extra wait for my car. Was kept informed constantly re progress. Apologies constantly

04 August 2023

Because of the very professional way we are dealt with.

03 August 2023

Daniella was fantastic and went above and beyond to have trim that was scuffed on collection replaced same day as my alloy wheel repair.

02 August 2023

Quick and efficient

02 August 2023

Great customer service experience

02 August 2023

Great service

28 July 2023

Everything done on time

24 July 2023

Excellent service from the booking stage right through until the completion of the job. I waited for the service to be finished and it was ready before time. Love the video showing the underside of the car. Paul helpful in getting quote for bodywork.

23 July 2023

Paul Robinson on the service desk was professional & informative. I arrived before my appointment time & the service was still carried out promptly.

23 July 2023

Always polite and eager to help.

23 July 2023

work carried out in an efficient manner

20 July 2023

Prompt helpful response on bookings, solution to tyre problems and pleasant surroundings with refreshment whilst waiting for finalisation of work

20 July 2023

Easy to book service, very easy to drop off, good clear communication and follow up! Team members excellent and very friendly and professional

19 July 2023

Service was great, car got a wash and nice suprise in bag at the end

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