OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
103 ratings and 61 comments received in the last 90 days.
12 June 2022
Emma Always kept me informed- information clear and regular updates and went out of her way to make the experience a pleasure and as exciting as it should be buying a car. It could have gone another way - tempted to buy elsewhere due to delays.
09 June 2022
Emma didn't rush the process. She went at my pace. Initially I just came to decide what car I would like. She was helpful and encouraging without excess pressure. Her manner was easy with a sense of humour.
27 May 2022
Polite, helpful, and just went out of their way to help sell the car, very responsive to answer questions we raised.
23 May 2022
I was happy to discuss my car with Vishal and was not hassled with other stuff not appropriate for my requirements. I was given advice which in the most part I accepted.
22 May 2022
The staff were all very friendly and informative. Emma, the sales person, was delightful to work with - she fully explained all the options that we could have with the car and put together a service plan to us for the next few years.
20 May 2022
Easy handover backed up with video no drama very honest service
17 May 2022
Very helpful staff and never felt pressured
14 May 2022
Ian is the reason top man
14 May 2022
Good service
09 June 2022
Good customer service
05 June 2022
Great service and my wife is happy to take our car there
02 June 2022
Everyone I had contact with were professional, helpful and good to deal with.
31 May 2022
Kept updated regularly
30 May 2022
Great to have the service people back located in SJ mini again. Service from the team I used to use at blackheath for years was excellent. The service and courtesy from SJ Ruxley mini has always been great. When sited at SJBMW Ruxley it was awful.
30 May 2022
Service team helpful and informative
30 May 2022
Everything taken care of.No issues
30 May 2022
Service advisor was very helpful and kept us informed.
28 May 2022
kept informed throughout
20 May 2022
Every time I have been in I feel like a valued customer and it's lovely.
15 June 2022
Overall very good. Helpful advisor.